Certificate in Quality Management


  • Discuss various concept, principles and parameters of quality circles in manufacturing and service sector.
  • Explain different quality management frameworks.
  • Illustrate the types of reliability, process capability and ¬†significance of statistical process control for effective management of quality.
  • Relate the stages and principles in failure mode effect analysis and house of quality
  • Discuss the importance of performance excellence and organisational change by TQM.


Quality is one of the most important factors determining the success of a business. Quality management includes all the functions of the organisation to design and provide quality products and services which fulfills the needs of the customers and generate ultimate satisfaction. The core idea of quality management is quality planning, quality controlling and quality improvement.

Additional information


3 Months


Certificate of Completion


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